Questions and Answers
BASF is voluntarily recalling a limited number of Vector Classic insect light traps manufactured between September 2012 and August 2014. Some of these units were manufactured with bulb holders that may contribute to electrical arcing and have potential for sparking, charring and fire. All units are equipped with bulb holders comprised of self-extinguishing plastic. However, for safety reasons, these units are being recalled for replacement. Note that this recall affects only some Vector Classic units, and does not apply to the Vector Plasma® line of products. The following question and answer catalog provides guidance on the recall, including appropriate disposal and replacement procedures. If you have further questions, please contact BASF Customer Care at 1-800-777-8570, #3 or email@example.com
Q Which Vector products are being recalled?
A Vector Classic is the only product involved in this recall. Vector Plasma traps are not affected.
Q Why is BASF conducting this recall?
A BASF is conducting this recall to keep our customers safe and to prevent injuries associated with a manufacturing defect in Vector Classics manufactured between September 2012 and August 2014.
Q What is the problem with affected Vector Classic Insect Light Traps?
A The fit between the bulb and the bulb holders in some units allows for a gap which can promote electrical arcing. Over time the arcing may damage the bulb holders and pose risk of fire.
Q How can I tell if my product is affected by the recall?
A Affected units were manufactured between September 2012 and August 2014. Look at the serial code sticker on the catch tray of the product. If the serial code is within the range shown below, please register for replacement.
|Serial Code Range|
Q Where do I find the serial number for my unit?
A Find the serial number by locating the serial code sticker affixed on the outside of the unit box as shown in Figure 1 or in the catch tray of the product as shown in Figure 2.
Q How is BASF conducting this recall?
A Affected Vector Classics are being removed and replaced from distribution outlets. Affected units that are already in use are being replaced free of charge along with a fee paid to the Pest Management Professional for disposal.
Q My product appears to be okay. Can I continue to use it?
A No. Even though your product appears to be safe, we are asking all customers to stop using the product immediately and participate in the recall by registering for free replacement. It is illegal to sell a recalled product.
Q How do I participate in the recall?
A Go to pestcontrol.basf.us/vc-recall for complete information on the recall and replacement procedure.
Q I no longer have the receipt/box for the product. Can I still register for replacement?
A Yes. A receipt or box for the product is not necessary. All you will need is a photo of the serial code sticker from the affected Vector Classic unit.
Q How do you want me to dispose of my affected Vector Classic?
A To dispose of the affected Vector Classic insect light trap, unplug the unit, remove the bulbs, cut the electrical cord and discard appropriately. Be sure to take a photo of the serial code sticker prior to disposal, as this is required to qualify for replacement.
Q Will I receive compensation for disposing my affected Vector Classic?
A Yes. Go to pestcontrol.basf.us/vc-recall for complete information on the procedure for collecting your disposal fee.
Q Will I receive a refund for the product?
A No. If you have an affected Vector Classic unit, you may register to receive a new unit free of charge.
Q How long will it take for me to receive the repair/replacement?
A Please allow 6 to 8 weeks from the date you registered your affected Vector Classic units. We apologize for any inconvenience this might cause, and we assure you that we are working as quickly as possible to replace your product.
Q Will I be able to repair the product myself?
A No. Do not repair the product yourself. Please register for a free replacement, then discard the affected unit as per the directions.
Q I like Vector Classic insect light traps. Does this mean I can’t buy them anymore?
A Vector Classics are still available. All affected Vector Classics in the distribution channel have been replaced and new units are available for sale.
Always read and follow label directions.
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